One of the reasons I keep going back to CarMax Dulles is because of the top notch representatives in Service. Not only do they have to know a wide variety of cars, since CarMax sells dozens of brands, but they are also friendly and forward leaning. I’ve been to a number of dealerships and a number of you have written to me about less than satisfactory engagements with CarMax dealerships elsewhere, and so I’m confident I’m not off the mark. In fact, I’ve heard that car owners bring their cars to this service center from distant places, bypassing other CarMax dealerships.
Today is the final day after 19 years for Val at CarMax Dulles. I’ve know her from Guenther’s earliest days, before I even considered a unicorn blog. We’ve commiserated on cars, work, and families even when I was just passing through with no car in the bay. Val is a genuinely nice person and today she is retiring to move home to Pennsylvania, take care of her family, and enjoy her retirement. I wish her nothing but the best, and when I pass through the CarMax service department, and I no doubt will, I know she will be missed. Best of luck, Val!
Very kind of you to recognize her. My local Carmax in Wilmington has pretty high turnover; however, there are a few stalwarts there who always give me excellent service and know me by name. Something so simple as a friendly greeting and some mutual respect make the experience all the better. Here’s wishing Val a happy retirement!
Val is the best! I still remember her from when she helped me iron out a minor service hiccup when I took delivery of the Green Monster in 2018. Enjoy your well-deserved retirement, Val!
Thanks so much Scott !😊