The most rewarding part of being an amateur blog writer is to hear from readers that share an interest in finding CarMax unicorns, and especially when they’ve bought a few of their own. I’ve exchanged email as with as many of you as I can keep up with and even met a few for coffee or a beer. Last week I got a wonderful email from Seth Steiner, a writer himself, who stumbled on this blog after he bought a pair of CarMax unicorns – a 2017 Mercedes GLS550 and a 2017 CLS550!
Here’s his 2017 GLS550 and the email (shared with his permission), with some commentary from me if I can figure out how to distinguish it from his email:
Hello!
My name is Seth Steiner, and I just stumbled across your website today and I found it really interesting. (Chuck Comment: At this point, I’d publish anything Seth sends me. I’m that easy.) I (as I imagine you do as well) enjoy perusing the CarMax website looking for the most interesting vehicles they for whatever reason choose to have in inventory. This comes after our family ourselves picked one of these cars up. Back in September of 2023, my family decided to begin looking for a new car, which from the get-go was decided would be a Mercedes, likely a GLS. What we didn’t know going into this hunt was what we’d stumble into; a Designo Cardinal Red 2017 GLS550 WITH a Designo Quilted Espresso leather interior. A spec I have not seen a single other example of.
(Chuck Comment: Designo, is pronounced “di-ZEE-no”, I was told, after saying it wrong. Per Google AI “Mercedes-Benz “Designo” is a program that allows customers to personalize their Mercedes-Benz with custom paint, leather, and interior trim options. The “Designo” package is available for select models and includes a multi-layered process that uses nanotechnology to protect and ensure the durability of the materials. Some of the options that are available through the designo package include:
Paintwork: High-gloss colors or matte finishes.
Upholstery: Nappa leather in solid or two-tone colors, and ceilings with a Dinamica suede appearance.
Cabin trim: Exotic woods, hand-stitched leather, and stone granite can be selected.”
Back to Chuck – I have seen indications that the paint was another $6,000+ and the interior $3,000 + in 2017 – maybe a $10,000 upgrade to Seth’s GLS550? I would have to agree that this is a rare GLS550!) My estimate is Seth’s GLS550 was easily a $100,000 SUV.
(Back to Seth) What makes this even better is the fact that it was listed online for $42k, but said $48k on the window sticker. Because of this blunder on CarMax’s part, we ended up getting the car for the lower of these two prices! We had to order the car in from CarMax of Tampa into our local store (Capital Blvd Raleigh) for $199, but upon first seeing the car we knew it was the one. Driving it and feeling the 449hp Biturbo V8 just confirmed it.
I asked Seth to share his buying experience, as I never want to appear to be just a CarMax shill, and maybe others don’t have the same pretty good engagement I have had. His response follows:
The buying experience on both cars was lovely. Ordering them to our local store was a breeze. Both of the sales guys we interfaced with were super friendly and easy to work with, and the express pickup option worked especially nicely, as it made paying for the cars easy considering we didn’t have the money quite ready to pay for the cars immediately (just had to transfer but that took a day or two.)
BREAK IN THE SETH ACTION – A GLS550 AVAILABLE NOW!
Thought it would be a hoot to see what comparable Mercedes’ might be available if Seth’s GLS550 got your attention, and this was the best I could do. Not bad, but it’s not a Designo (found a pair of lesser Mercedes Designo SUV’s at CarMax today and will add those at the very end!) This is a 2018 Mercedes GLS550 that is pretty much the same platform.
Motor Trend reviewed the 2017 Mercedes GLS550 and confirmed it was the “the S-Class among SUVs.” It’s a luxury SUV with heated and cooling seats, seat massagers, and Apple CarPlay. Oddly, doesn’t say it has auto cruise control. Can that be?
The Mercedes GLS550 (both Seth’s and this 2018 model) sport a 4.7 liter twin turbo V-8 pushing 449 horsepower through a nine-speed transmission, good for a very low five second 0-60 mph sprint. This is one roomy and luxurious SUV that doesn’t suffer in performance. It’s available here in Hillside, Illinois, just outside of Chicago. It was once a (maybe) $90,000 SUV available for half that.
Stock No: 25956099 VIN: 4JGDF7DE9JB127877
Back to the Seth Steiner Story.
From Seth: We loved the powertrain of this car so much that we had to get another car with it, leading for us to get a CLS550 (in a more boring spec) from CarMax, but it only had 36k miles, which was great! Snagging two cool cars that totally fly under most people’s radars from CarMax has been awesome and I totally see why you have a blog dedicated to it! (Chuck Comment: Love you man!)
Anyways, the CLS is a 2017, just like the GLS. We did not end up opting for MaxCare just because we’ve got a guy who has a little shop that has done good work on our other, non CarMax Mercedes (an 05 E320 and 06 ML350.)
Chuck Again.
So like the GLS550 I had to do my best to find a CLS550 available now at CarMax that might compare. Again, found a pretty good but lesser vehicle. This time a 2014 Mercedes-Benz CLS550 at a low price, with low mileage.
This 2014 CLS550 is almost identically equipped as the 2018 GLS550 above, even with seat massagers, sans Apple CarPlay. It’s a rich silver over tan car, but has the older interior compared to Seth’s CLS. Both cars are second generation. The CLS550 ended in 2023. 🙁 The original, first generation CLS was to me one of the most original designs of its generation. Unfortunately, while based on the E-class platform that fit me fine, the CLS roofline raked a bit dramatically behind the driver, and pushed down on my head.
The 2014 Mercedes CLS550 sold for maybe $72,000 a decade ago. It’s available now for 40% of that here in Modesto, California. It’s also good for MaxCare for five years and (almost) 100,000 miles!
Stock No: 26040071 VIN: WDDLJ7DB3EA101376
The Rest of the Seth Story
I asked Seth to share his buying experience, as I never want to appear to be just a CarMax shill, and maybe others don’t have the same pretty good engagement I have had. His response follows:
Funny thing is we have a free oil change for the GLS that CarMax gave us a pass for, but we can’t seem to get them to pick up the phone and let us book it (advice on scheduling service there would be appreciated!!) (Chuck Comment: Sorry Seth, I missed your question when we were swapping emails. Best I can tell you is I have had a wonderful experience with my Dulles CarMax by wandering in, hanging out in service, and doing my best to be a non-demanding customer with the customer service reps. They have come to know my cars, and when my primary guy ((Ryan)) is out the others are very nice and helpful. Ryan is a superb rep, and I leave him a Christmas card with a gift card for a local restaurant every year (and an extra one he can give the CarMax mechanic who busts his knuckles on my cars). He loves talking cars and I will stay and chat until it seems I’m in the way. I think so many customers are unpleasant, shall we say, and demanding, the reps appreciate a patient one. I actually HATE the CarMax phone menu trying to book service. It blows.)
Final comments from Seth:
The buying experience on both cars was lovely. Ordering them to our local store was a breeze. Both of the sales guys we interfaced with were super friendly and easy to work with, and the express pickup option worked especially nicely, as it made paying for the cars easy considering we didn’t have the money quite ready to pay for the cars immediately (just had to transfer but that took a day or two.) The positive experience on the GLS is what had us buy two other cars from them. (There’s also a 2016 GLE350 we bought before the CLS but that was traded because we didn’t like how it drove lol.)
So far both cars have been absolutely repair free. The TPMS sensors on the GLS have been a little wacky and it’s just thrown the A0 service light, but otherwise it’s been perfectly fine. The CLS (which we’ve really only had for 2 months so far) has been PERFECT and an absolute joy to drive.
Both cars we bought, barring a few minor issues (GLS having weird rear bumper fitment issues, mostly) have been perfect, and the experience as a whole is what has me checking out the CarMax website all the time looking for whatever seems cool. It’s been a lovely experience overall.
DESIGNOS!
What follows is a pair of Mercedes SUV’s with Designo trim; an older 2014 ML350 (before switching over to the GLE) and a 2018 GLE43 AMG. The quilted seats are the give away. My take? The ML350 is a damned good buy if you’re not hung up on horsepower and all vain about AMG stuff like I am. Interesting that someone would splurge for Designo on a basic ML350, though. Similarly, the GLE43 is more modern with some AMG credentials, and yet I’ve driven the six cylinder GLE43 and GLE53 and found them wanting for horsepower. My twisted logic is if it doesn’t have the AMG badge, adequate performance and luxury SUV features are great. But if you want horsepower and the AMG mystique, it needs to have a V-8 (or V-12!) under the bonnet. But that’s just me.
If you’ve made it this far, thanks, and thanks to Seth for sharing!
Stock No: 25600326 VIN: 4JGDA5JB8EA391200
Stock No: 25740989 VIN: 4JGDA6EB2JB078969
The one thing I (occasionally) kick myself for when I was S600 shopping two years ago is not holding out for a Designo version. There were a few that sold at approximately the same time I bought yours, but none had the provenance or maintenance history yours had. In the aggregate, there are no regrets… but as mentioned above, the upgraded leather (even on the S600!) would have been pretty sweet.
I’m actually considering a W166 within the next year or so; briefly considered the GL(S)63, but after hearing about your tire struggles on your GLE63, plus knowing the 5.5L twin-turbo AMG V8 still pairs with the 7-speed auto, I’d probably go for the GLS550 as Eric has done. To me, the 4.6TT/9-speed combo offers nearly the same shove—due to the gearing advantage—and may well be less of a prima donna.
Hey, Seth here.
The 550 is totally all pretty much anyone ever needs (it never fails to impress aspiring street racers from stop lights, that’s for sure!) Best of all is the 9-speed transmission makes gas mileage somewhat bearable for a beast like this car really is. Cannot recommend getting into one enough! (Plus, it’s even better when you get it with the Designo packages… hold out for one if you can!)
I’ve just gotten back from vacation and I must say, my face lit up when I saw this was posted. It was a joy to read through here and see all your very kind remarks about both myself and our cars.
Some fun notes to add along to some of your commentary throughout this post:
– Yeah the GLS was certainly a $100k sticker new. I believe I did the math one day and the options added to about $107k total (don’t quote me on that though!)
– It does not appear the 2018 GLS CarMax has was equipped with DISTRONIC Cruise, which as you said, is weird. (This can be spotted because the star is hollow, rather than looking glossy as it does on our 550)
– Okay seriously where do all of the keys go? How can everything CarMax sells be missing a key?!
– We did end up figuring out the servicing for the GLS at CarMax, and it’s getting it’s complimentary oil change from them on August 7th. Hooray!
– The last part of my rambling: It really is weird that someone would option an otherwise very generic ML350 with that fancy designo leather! Gotta be a really rare spec.
Anyways, thanks again so much for writing this. I love nothing more than sharing this passion for cars with other people like you (and your readers!) I’ll make my whole family read it and enjoy it like I did. Cheers.
Thanks a bunch Seth. Soooo bogged down with work I am more behind in blogging. I’ll get one out this week!